Terms and Conditions

1. Applicability.

The Terms and Conditions of this Agreement are applicable for all purchases made through our Website.

A consumer is any natural person who concludes a legal transaction for purposes which cannot  be attributed to its commercial or independent professional activities. An entrepreneur is a natural person or legal entity or a legally responsible unincorporated firm who acts commercially or independently at the time of conclusion of a legal transaction.

These terms apply to entrepreneurs also for all future contracts, without the need of a new notification. The applicability of contradicting or supplementary General Terms and Conditions by the entrepreneur, shall herewith be expressly rejected; they shall only become part of a contract upon our express consent.

2. Contractual Partner, Conclusion of Contract.

The Purchase Agreement is made and entered into by and between Innovate Internet UG (limited liability) and you as our customer.

All products listed on our Website constitute a binding offer to conclude a Purchase Agreement. You can place your purchase in the shopping cart  with no obligation to purchase and correct your entries at all time before submitting your binding order by using the correction help elucidated during the ordering process. After you’ve completed the purchase process by clicking the ‘Purchase Now’ button you have placed a binding order for all Items in your shopping cart. Right after sending the order you receive a confirmation by email.

3. Contractual language, contract text storage.

The languages available for the conclusion of the contract are German and English. We save the contract wording and send you the order details and our terms and conditions by email. You can also see and download the terms and conditions at all time on this page. Previous orders can be viewed in your customer account.

4. Delivery.

We offer worldwide delivery and the shipping costs will be paid by the customer.  Self collection of the goods is not possible. The goods will be deliver by us or by our delivery transport partners.

5. Payment.

For your convenience and security we offer different types of payment methods:

Prepayment

In case of the payment option prepayment we give you our bank details in a separate e-mail and deliver the goods after payment has been received.

Credit Card

By submitting an order you transmit simultaneously your credit card details.

After identifying you as the legitimate cardholder we request the credit card company to initiate the  payment transaction immediately upon completion of the order. The payment transaction will be realized by the credit card company and your card will be charged.

PayPal

During the ordering process you will be forwarded to the website of the online payment provider PayPal. In order to be able to pay the invoice amount by PayPal you have to be registered or must at first register, legitimize with your login details and confirm the payment order to us. After placing the order in the shop, we request PayPal to realize the payment transaction.

Immediately after that, the payment transaction will be realized automatically. You will receive more information during the ordering process.

6. Warranties and Guarantee.

As far as not expressly agreed otherwise, the statutory warranty rights apply. The limitation period for claims in respect of defects for consumers for used goods is one year after delivery of the merchandise.  

For entrepreneurs the warranty period in respect of defects is one year from the date of risk transfer; the statutory limitation periods for the right of recourse according to § 478 BGB remain unaffected.

For entrepreneurs only our own specifications and the product descriptions of the manufacturer included in the contract apply as agreements concerning the condition of the goods; we do not assume any liability for public statements or other advertising statements made by the manufacturer.

If the delivered item is defective, we guarantee entrepreneurs to remedy the defect (rework) or deliver a defect-free item (compensation delivery).

The above restrictions and time-limit reductions do not apply to claims on the basis of damages caused by us, our legal representatives or by vicarious agents.

  • in cases of injuries to life, body or health
  • in cases of intentional or grossly negligent breach of duty
  • in the case of breaches of significant contractual duties, whose fulfilment enables the proper implementation of the contract and on which abidance the customer constantly trusts (cardinal obligation)
  • within the framework of a guarantee promise, if agreed
  • as far as the Product Liability Act has been opened up.

Information concerning any applicable supplementary guarantees and their specific conditions can be found under the respective product and on information pages in the online shop.

Customer service: You can contact our customer service for questions or complaints on weekdays:

+43 720 230130 (Portuguese, Spanish, German and English)

11:00 am – 8:00 pm (CET: Central European Time).

Or write us!

oi@soudosol.com

7. Liability.

For claims relating to damages committed by us, our legal representatives or vicarious agents we are liable without limitation

  • in cases of injuries to life, body or health
  • in cases of intentional or grossly negligent breach of duty,
  • within the framework of a guarantee promise, if agreed, or
  • as far as the Product Liability Act has been opened up.

In the case of a breach of significant contractual duties, whose fulfilment enables the proper implementation of the contract and in whose compliance the contractual partner trusts and may trust on a regular basis (cardinal duties), due to slight negligence by us, our legal representatives or vicarious agents, the liability for damage is limited to the amount foreseeable at the time of the conclusion of the contract, to those damages which could reasonably be foreseen. All further claims for damages are excluded.

8. Dispute resolution.

The European Commission provides a platform for Online Dispute Resolution. You can find this platform here: http://ec.europa.eu/consumers/odr/.

We are not obligated and ready to take part in a dispute resolution before the consumer conciliation board.

9. Final provisions.

If you are an entrepreneur, German law shall apply under exclusion of the UN sales law.

If you are a merchandiser in the sense of the German “Handelsgesetzbuch” (English: “Code of Commercial Law”), a legal entity under public law or a special asset body under public law, the solely place of jurisdiction is our place of business for all disputes arising regarding contractual relationships entered into between you and us.